Privacy Policy

Richmond Physiotherapy Limited

Last updated: 11/12/2025

1. Introduction

Richmond Physiotherapy Limited (“we”, “us”, “our”) is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information in accordance with the New Zealand Privacy Act 2020.

By using our website or our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:
Personal information
Name
Contact details (phone, email, address)
Date of birth
Appointment details
Payment information
Any information you voluntarily provide (e.g., via forms)

Health information (special category)
As a physiotherapy provider, we may collect:
Medical history
Injury details
Treatment records
Referral information from other providers

Website and device information
IP address
Browser type
Pages viewed
Cookies or analytics data (e.g., Google Analytics)

You may choose not to provide some information, but this may affect our ability to provide services.

3. How We Collect Information

We collect information when:
You book online, by phone, or in person
You attend an appointment
You complete forms on our website
You email or call us
You interact with our website (cookies/analytics)

We may also receive information from:
GPs, specialists, or other health professionals
ACC
Insurance providers

4. Why We Collect Your Information

We collect your information to:
Provide physiotherapy services
Manage appointments and communication
Maintain accurate clinical records
Meet ACC or insurance requirements
Improve our website and services
Process payments and invoices
Meet legal and regulatory obligations

5. Legal Basis for Processing (NZ Privacy Principles)

We collect and use personal information in accordance with the Information Privacy Principles (IPPs), including:

IPP1–2: Collecting information fairly and for a lawful purpose
IPP5: Storing and protecting information securely
IPP6–7: Your right to access and correct information
IPP11: Disclosing only when permitted or required

6. How We Store and Protect Information

We take reasonable steps to keep your information secure, including:
Secure practice management software
Password-protected systems
Staff confidentiality agreements
Secure onsite storage for clinical notes

If information is stored electronically by third-party providers, we ensure they meet NZ data protection standards.

7. Disclosure of Information

We may share your information with:
ACC
Your GP or specialist (with consent)
Insurance providers
IT or website service providers (who help us run our systems)
Other health practitioners involved in your care
We may also disclose information if required by law.

We never sell your information.

8. Cookies and Analytics

Our website may use cookies or similar technologies to improve your experience and analyse website traffic (e.g., Google Analytics).
You can disable cookies in your browser settings, but some site features may not function fully.

9. Accessing or Correcting Your Information

You have the right to:
Request a copy of any personal information we hold
Request corrections to that information

To do so, contact us at:
Email: hello@richmondphysio.co.nz
Address: 308a Queen Street, Richmond 7020

10. Contact Us

If you have any questions about this Privacy Policy or the way your information is handled, contact:

Richmond Physiotherapy Limited
Email: hello@richmondphysio.co.nz
Phone: 03 544 5179